The Leadership Factor Pty Ltd is part of an international research group that is based throughout the world, including England, USA, France, Italy, Spain, Portugal, Malaysia and Singapore.

As a group, we specialise in the measurement of Customer and Employee Satisfaction and Loyalty. Because we specialise in this field, we are able to develop and enhance methodologies and techniques specific to this field.

If you are looking to conduct Satisfaction or Loyalty measurement with External customers, Internal customers or Employees, look no further than The Leadership Factor.

Phone: (+612) 9451-3488
Fax: (+612) 9451-3744

Email: operations@leadershipfactor.com.au

The Australian office is a member of:

• Market Research Society of Australia (MRSA)
  
• Customer Service Institute of Australia (CSIA)
  
• Society of Consumer Affairs Professionals (SOCAP)
  
• Association of Market Research Organisations (AMRO)